Privacy policy.
Draft, awaiting legal review. It describes how the platform is built today; it is not yet the policy of record.
Updated 3 September 2026.
Who we are.
CONCENTRIC is a platform that coaching businesses use to run training, nutrition and client management. When a coaching business uses CONCENTRIC, it collects information about its clients through the platform. This policy covers what we collect, why, where it lives, and who else handles it.
What we collect.
From coaching businesses and their staff: names, email addresses, business details, and billing contact details.
From clients of those businesses, on the business's behalf: name and contact details, training programs and logged sets, nutrition targets and food logs, check‑in answers, messages with their coach, and notes the coach records. Some of this is health information, which is sensitive information under the Privacy Act. The coaching business is responsible for obtaining a client's consent to collect it.
From visitors to this website who request early access: name, email address, and what they tell us about their business.
Why we collect it.
To run the platform for the coaching business: showing a client their program, letting a coach see a client's history, sending lifecycle email about the business's account, and billing the business. We do not sell personal information and we do not use client data to advertise to clients.
Where it is stored.
Platform data is stored in Australia. Transactional email (account and billing notices to coaching businesses) is sent through a provider whose servers and delivery logs are in the United States. Our support mailbox is hosted by Google.
Who else handles it.
Amazon Web Services (hosting and storage, Australia). Clerk (sign‑in). Stripe (billing; card numbers are held by Stripe and never by us). Resend (transactional email, United States). Google Workspace (support email). Each handles data only to provide its service to us.
How long we keep it.
For as long as the coaching business uses the platform. When a business closes its workspace, access is paused and its data is kept for 30 days, then permanently deleted. Billing records are kept for as long as financial record‑keeping obligations require. Full detail is on the data retention page.
Access and correction.
A coaching business can export everything it holds on the platform as a zip at any time. Clients should ask their coaching business to access or correct their information; the business can do so in the platform, or ask us for help.
If something goes wrong.
If a data breach is likely to cause serious harm, we will notify the affected coaching businesses and the Office of the Australian Information Commissioner as the Notifiable Data Breaches scheme requires, and help the business notify its clients.
Contact.
Questions or complaints about privacy: support@concentric.training. If we cannot resolve a complaint, you can contact the Office of the Australian Information Commissioner.
Changes.
We will update this page when the platform changes in a way that affects it, and note the date at the top of this page.